Politique de remboursement

We hope that you are happy with your order, but if for some reason you are not you can return all or part of your order within 30 days from the date of receipt.

For health and safety reasons, products which have had their protective seals, strips or wraps removed or damaged, cannot be returned.

To make a return

Enclosed in the shipping box is a returns form. Complete and return your item, securely packaged and trackable to:

A-chromiq
Unit 5, Communication Park
Steyning Way
Hounslow
London
TW4 6DL

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions/non-returnable items
Unfortunately, we cannot accept returns on sale/promotional items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.